This inspection took place on 19 September 2017. This was an unannounced inspection which meant the staff and registered provider did not know we would be visiting.

Henleigh Hall is a nursing home that provides care for up to 62 older people. It is a purpose built care service. There are three units at the service called: Porter, Rivelin and Loxley. At the time of our inspection 53 people were living at the service.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt ‘safe’ and did not express any worries or concerns. Safeguarding procedures to protect people from abuse were robust and staff understood how to safeguard people they supported.

We found people’s care plans and risk assessments were reviewed regularly and in response to any change in needs.

The service had appropriate arrangements in place to manage medicines safely so people were protected from the risks associated with medicines.

People living at Henleigh Hall and their relatives did not have any concerns about the staffing levels at the service. We saw there were sufficient staff to provide support to people living at the service.

People were cared for by suitably qualified staff who had been assessed as safe to work with people.

During the inspection we did not find any concerns about infection control.

People we spoke with told us they were satisfied with the quality of care they received. Comments included, “The staff really know how to look after me,” “The staff come to me quickly if I need help” and “The staff fully understand my needs.”

All the relatives we spoke with were satisfied with the quality of care their family member received. Comments included, “This is a very good care home” and "I do not think [family member] could be cared for any better anywhere else.”

People we spoke with made positive comments about the quality of the food at the service. People also told us there were snacks and drinks available between mealtimes.

Staff told us they felt supported and told us there was a good team working at the service. Staff had received appropriate training and supervision to enable them to carry out the duties they were employed to perform.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and the policies and systems in the service supported this practice.

Staff enjoyed working at the service. They knew people well and were able to describe people’s individual likes and dislikes.

People were treated with dignity and respect and their privacy was protected. All the people living at Henleigh Hall and their relatives we spoke with made positive comments about the staff.

There were end of life care arrangements in place to ensure people had a comfortable and dignified death.

Staff handovers enabled information about people’s wellbeing and care needs to be shared effectively and responsively.

We saw the service promoted people’s wellbeing by taking account of their needs including activities within the service. We received positive comments about the activities workers who worked at the service.

We saw there was a robust process in place to respond to concerns or complaints by people who used the service, their representative or by staff.

People and relatives we spoke with told us the service was well managed and made positive comments about the registered manager. One person said, “You can talk to [registered manager about anything, she takes time out to talk to you.”

The service had a robust quality assurance system in place and records showed that identified