We spoke with three people who used the service. People said that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that staff were approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person we spoke with said, “During my treatment today the dentist kept stopping to explain what she was doing. She kept me well informed so I knew what was coming next.”

People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in. One person said, “They are really friendly and always try to work with you for appointments.” We found that people had their privacy and dignity respected.

We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment.

People were treated and supported by, suitably qualified, skilled and experienced staff.

People told us that they felt comfortable in raising a concern or complaint with staff working at the practice.