Helping Hands Wolverhampton, Perton, Wolverhampton.Helping Hands Wolverhampton in Perton, Wolverhampton is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 4th March 2020 Contact Details:
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24th July 2017 - During a routine inspection
We inspected this service on 24 and 25 July 2017. This service provides care in people’s homes to adults. At the time of the inspection 31 people were being supported by the service. The organisation provides other support that is not regulated by us which includes personal shopping, domestic services and support in the community. This was the first inspection since registering with us in September 2016. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were safe and supported by staff who knew how to recognise and report potential abuse. There were enough staff available for people and they had received relevant training and an induction which helped them to offer support to people. Risks to people were managed in a safe way and staff had relevant information to support people. When needed, people were supported to receive their medicines safely. When supported with meals people were offered a choice. People were treated in a kind and caring way and were encouraged to be independent. Privacy and dignity was also upheld. People knew how to complain and when complaints had been made the provider had responded to these in line with their policy. People had the opportunity to participate in leisure activities that they enjoyed. We found care was reviewed and people were involved with this. When people needed access health professionals they were supported to do so. Quality monitoring was completed by the provider to drive improvements within the home. Feedback was sought from relatives and people who used the service and this was used to make changes. Staff and people felt the service was managed and were given the opportunity to raise concerns. The provider understood their responsibilities around registration with us.
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