Helping Hands Wimbledon, London.Helping Hands Wimbledon in London is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 21st July 2018 Contact Details:
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31st May 2018 - During a routine inspection
Helping Hands Wimbledon is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The service is owned by Midshires Care Limited. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’. This is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. Helping Hands Wimbledon was providing personal care to seven people at the time of this inspection. This was our first visit to the service since it registered with CQC in November 2016. A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People told us they felt safe and were treated well by staff who were polite and kind. They said they would recommend this service to other people. Relatives were positive about the service provided to their family members. People were protected from abuse because staff received training in safeguarding, so knew what action to take if they were concerned about someone being abused, mistreated or neglected. Staff were recruited safely. Appropriate employment checks were carried out to help make sure staff were suitable to work with vulnerable people. Staff received training in the Mental Capacity Act (MCA) and understood the importance of gaining people’s consent before assisting them. People’s health and social care needs were holistically assessed. Risks associated with their care were monitored and managed well. People had risk assessments in place so staff were made aware of any hazards that could affect the delivery of safe care. Personalised care plans supported staff to meet people’s needs and preferences. People told us staff were competent and had the skills and experience to meet their needs. Staff, were positive about the training and support they received from the management team. Staff had access to personal protective equipment (PPE) for the prevention and control of infection. People and their relatives felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues. The service promoted a culture that was person centred, open and inclusive. People using the service and their relatives said that Helping Hands Wimbledon was well managed and responsive to their needs.
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