Helping Hands Norwich, Norwich.Helping Hands Norwich in Norwich is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities and substance misuse problems. The last inspection date here was 8th April 2020 Contact Details:
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6th April 2017 - During a routine inspection
Helping Hands provides personal care for people in their own homes. At the time of our inspection, 70 people were using the service. This was a first comprehensive ratings inspection of this service. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service was safe. Staff had assessed risks to individuals and mitigated them appropriately. Staff were aware of safeguarding procedures and knew how to report any concerns they had. There were enough staff and people’s visits were always covered. Staff were recruited safely. Staff supported people safely to take their medicines. Where needed, staff provided prompting for people to take their own medicines. People were cared for by staff who knew them well and communicated effectively with them, building and maintaining trusting relationships. Staff received relevant training and were competent in their roles. They received supervisions regularly and felt supported at work. People were involved and consulted about their care, and their independence, privacy and dignity was promoted. Staff sought consent before delivering care and were aware of individual’s mental capacity to make decisions. Staff supported people to eat a healthy diet, and encouraged people to drink enough. They supported people to access healthcare services when required. People received individualised care according to their own needs, and when they changed, staff responded in a timely manner. People and their families were asked for their feedback on the service they received and knew how to raise a concern and who to, if they needed to. There was good teamwork and good leadership in place. Staff and the management team were supported well by each other and the organisation as a whole. There were systems in place to ensure that high quality care was delivered continuously.
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