This announced inspection was carried out on 19 October 2016. The office is situated in Oadby Leicestershire and the service provides personal care to people living in their own home. This is a small service and at the time of our inspection 10 people were receiving care and support.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe when staff supported them and that there were enough staff to meet their needs.

Risk assessments were in place which set out how to support people in a safe manner. The service had safeguarding and whistleblowing procedures in place. Staff were aware of their responsibilities in these areas.

People were supported by a consistent group of staff who had the skills they needed to meet people's needs and individualpreferences. People received any support they required to take their prescribed medicines safely when they needed to.

When people started to use the service a care plan was developed that included information about their support needs, likes, dislikes and preferences. This meant that staff had the relevant information to meet people’s needs.

People were supported by staff who had been given sufficient training to provide them with the knowledge and skills to provide appropriate care and support.

The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). The provider was aware of the principles of the MCA and how this might affect the care they provided to people. People were asked to provide their consent to the care being provided.

People received the assistance they required to have enough to eat and drink and people were supported to make appropriate referrals to health care professionals

when needed.

People were able to express their views on their care and were treated as they wished to be in a respectful manner. People who used the service, or their representatives, were encouraged to contribute to the planning of their care.

People who used the service, or their representatives, were encouraged to be involved in decisions and systems were in place to monitor the quality of service provision. People also felt they could report any concerns to the management team and felt they would be taken seriously.