We found that people’s dental needs were assessed, and treatment was planned and delivered in line with their agreed treatment plan. We saw that there were arrangements in place to manage emergencies. We found that the service had a strong focus on supporting people to manage their own dental health effectively and also on alleviating people’s concerns about dental treatment. People told us that they always had clear explanation of options before choosing the dental care and treatment offered.

There were clear policies and procedures covering aspects of infection control including the effective decontamination of dental instruments. The service had appropriate arrangements to protect people from the risk of Legionella contamination in the water supply.

There were systems to regularly check the quality of the service, and to respond to the views of people who used the service.