People were complimentary about the dental care and treatment they received and one person told us: "It's a lovely practice, the staff are friendly and reassure me when I get a little nervous."

We spoke with two people who were attending the practice. They both told us they were always given a copy of their treatment plan that showed the cost of the treatment. One person knew about the dental payment plan but told us they preferred to pay as they went.

People told us they felt safe in the surgery and felt confident in reporting any issues of concern to any of the staff employed at the practice, although they said they would initially speak to the dentist. We did not receive any negative comments regarding the service during our discussions. They told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment.

The practice had three surgeries that were accessible for people with mobility issues. The practice manager made available all the records we asked to see. The practice had systems in place to monitor and reduce cross infection, safeguard people and investigate complaints. There was the opportunity for people to air their views through the patient satisfaction survey and suggestion box within the waiting room. We saw that the information gathered was used to improve quality of care.