We carried out an announced comprehensive inspection on 15 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Hedon Dental Practice – Brough is situated in Brough, Humberside. It offers private dental treatments including dental implants, endodontics, cosmetic dental treatment, orthodontics, conscious sedation and periodontal treatments.

The practice has four surgeries, a decontamination room, a waiting area and a reception area. All facilities are located on the ground floor of the premises. There are staff facilities on the first floor of the premises including a large seminar room used for staff meetings and training.

There are four dentists, a dental hygiene therapist, five dental nurses (who also share reception duties), a cleaner and a practice manager.

The opening hours are Monday and Friday from 9-00am to 3-00pm, Tuesday from 9-00am to 5-00pm and Wednesday and Thursday from 9-00am to 7-00pm.

The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

During the inspection we received feedback from three patients. The patients were positive about the care and treatment they received at the practice. Comments included that the staff were friendly, caring and professional.

Our key findings were:

• The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
• There were sufficient numbers of suitably qualified staff to meet the needs of patients.
• Infection control procedures were in accordance with the published guidelines.
• Treatment was well planned and provided in line with current best practice guidelines.
• Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
• Patients were treated with dignity and respect and confidentiality was maintained.
• The appointment system met patients’ needs.
• The practice was well-led and staff felt involved and supported and worked well as a team.
• The governance systems were effective.
• The practice sought feedback from staff and patients about the services they provided.

We spoke with four patients that used the service and they told us they had no concerns about the treatment they received. They said they were happy with the practice. They said, “I have a good impression of what the service is like”, “The dentist is very accommodating” and “Everyone is so friendly”.

Patients gave their consent to treatment and received a good service of care because they thought staff were knowledgeable. Patients were protected from harm because of appropriate systems in place to prevent abuse happening. Patients were treated in hygienic conditions and infection control standards were good. Patients were treated by well trained staff and there were systems in place to monitor the overall quality of the service provided.