Heathfield Dental Clinic, Croydon.Heathfield Dental Clinic in Croydon is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th December 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
9th November 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 9 November 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Heathfield Dental Clinic is a NHS dental practice in Croydon. The practice is situated in a converted residential property. The practice is set out over one floor and has 8 dental treatment rooms (although only five were in use at the time of our inspection and the other three had just been developed), three patient waiting rooms, one of which was at the reception, a separate decontamination room for cleaning, sterilising and packing dental instruments, a staff office, staff room and two patient toilets (one of which was disabled accessible).
The practice is open 9.00am to 8.00pm Monday to Fridays and 9.00am to 1.00pm Saturdays. They were also funded by the NHS to provide out of hours dental treatment from 6.30pm to 8.00pm Monday to Fridays and 10.00am to 1.00pm Saturday and Sundays. The practice has seven dentists, one dental nurse and seven trainee dental nurses.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Before the inspection we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 10 patients via completed comment cards. Patients provided a positive view of the services the practice provides. They commented on the quality of care, the friendliness and professionalism of all staff, the cleanliness of the practice and the overall quality of customer care.
Our key findings were:
There were areas where the provider could make improvements and should:
11th October 2013 - During a routine inspection
We spoke with three patients. One patient told us, “Nothing but positive things to say about how they treat me, what they tell me and how much it will cost. Really, it’s a good place.” Another patient told us, “The staff and dentists make you feel very comfortable.” One patient said, “They say what they are doing, explain everything and make you feel comfortable.” We saw that patients were involved in their treatment and provided consent before any treatment was started. We found that people were protected from the risks of abuse. We saw that there were effective systems in place to minimise the risk of infection. We also found that systems were in place to assess and monitor the quality of service provision.
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