Heatherview Medical Centre, Alder Road, Parkstone, Poole.Heatherview Medical Centre in Alder Road, Parkstone, Poole is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th April 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
21st February 2018 - During a routine inspection
![]() This practice is rated as Good overall. (Previous inspection June 2017 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Heatherview Medical Centre on 21 February 2018 as part of our inspection programme.
At this inspection we found:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
24th June 2015 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Heatherview Medical Centre on 24 June 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, effective, responsive, caring and well led services. It also was rated as good for providing services for the following population groups; older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable, people experiencing poor mental health (including people with dementia).
Our key findings across all the areas we inspected were as follows:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
22nd November 2013 - During a routine inspection
![]() We spoke with nine patients, including two representatives from the patient reference group. We also spoke with five staff, including the practice manager and one of the GP partners. The registered manager was away at the time of the inspection. Patients said they were treated with respect and involved in making decisions about their care and treatment. For example, one patient commented that the doctors listened to them. Another told us the receptionists were “very polite and pleasant”. Patients experienced care and treatment that met their needs and protected their rights. All the patients we spoke with expressed confidence in their care and treatment. For example, two patients told us the doctors were good with their children. Patients said they were able to get an appointment when needed, including same day appointments. However, two patients mentioned that because of their work it was difficult for them to telephone the practice when the lines were open. Patients using the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks were undertaken before staff started work. The practice had an effective system to assess and monitor the quality of its services, and to manage risks to the health, safety and welfare of patients and others.
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