Heath Lane Medical Centre, Great Boughton, Chester.
Heath Lane Medical Centre in Great Boughton, Chester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th June 2016
Heath Lane Medical Centre is managed by Heath Lane Medical Centre.
Contact Details:
Address:
Heath Lane Medical Centre Heath Lane Great Boughton Chester CH3 5UJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Heath lane Medical Centre on 13th April 2016.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
There were systems in place to reduce risks to patient safety, for example, infection control procedures and the management of staffing levels. Improvements should be made to the management of blood test results and to the records of staff recruitment and significant events.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Staff felt well supported. They had access to training and development opportunities and had received training appropriate to their roles.
Patients generally said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. We saw staff treated patients with kindness and respect.
Services were planned and delivered to take into account the needs of different patient groups.
Access to the service was monitored to ensure it met the needs of patients.
Information about how to complain was available. There was a system in place to manage complaints.
There were systems in place to monitor and improve quality and identify risk.
The areas where the provider should make improvements are:
All blood test results should be reviewed by a clinician with access to the medical record and the training to understand the significance of the result.
Document reviews of significant events to demonstrate that actions identified have been implemented.
Ensure that there is a record of the required recruitment information to confirm the suitability of staff employed.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Heath lane Medical Centre on 13th April 2016.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
There were systems in place to reduce risks to patient safety, for example, infection control procedures and the management of staffing levels. Improvements should be made to the management of blood test results and to the records of staff recruitment and significant events.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Staff felt well supported. They had access to training and development opportunities and had received training appropriate to their roles.
Patients generally said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. We saw staff treated patients with kindness and respect.
Services were planned and delivered to take into account the needs of different patient groups.
Access to the service was monitored to ensure it met the needs of patients.
Information about how to complain was available. There was a system in place to manage complaints.
There were systems in place to monitor and improve quality and identify risk.
The areas where the provider should make improvements are:
All blood test results should be reviewed by a clinician with access to the medical record and the training to understand the significance of the result.
Document reviews of significant events to demonstrate that actions identified have been implemented.
Ensure that there is a record of the required recruitment information to confirm the suitability of staff employed.
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