About the service:

Heartwood Domiciliary Care agency provides personal care and support to 3 children aged under 16, at the time of the inspection.

People's experience of using the service:

Children and their relatives were happy with the service they received.

The care children received was safe. Risks to them were identified, assessed and guidance was in place to help minimise these risks. Children and relatives received compassionate support from kind and caring staff. Children’s needs were met and their privacy and dignity was respected. Their independence was promoted by staff when it was safe for them to do so. Children received consistent care that was responsive to their needs. They had regular care staff, at call times they were happy with.

Care plans were devised for each child, which were personalised according tot heir needs and wishes.

Staff were supported and told us they had received training and development for their roles. Staff were recruited safely and received an induction prior to starting work.

Staff supported children to maintain their nutrition and hydration. Children had access to healthcare professionals such as nurses and GPs.

The service was responsive to any concerns or comments raised and learned when things had gone wrong.

Quality assurance processes were in place to ensure the service was safe.

The management team was committed to making improvements and operated an open and well led culture within the service.

More information is in the full report.

Rating at last inspection: This was the first inspection since the location registered with us on 26 February 2018.

Why we inspected: This was a scheduled inspection. We inspected the service because it had yet to be inspected since it first became registered.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.