HealthCare Elite, Gravesend.HealthCare Elite in Gravesend is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th September 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
20th April 2016 - During an inspection to make sure that the improvements required had been made
![]() We carried out an unannounced focused inspection on 20 April 2016 to follow up on previous inspections carried out on 8 October 2015 to ask the practice the following key questions; Are services safe, effective, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations
Background
We inspected the practice on 08 October 2015 and asked the provider to make improvements regarding Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment, Regulation 18 HSCA (RA) Staffing and Regulation 17 HSCA (RA) Regulations 2014 Good governance. We checked these breaches as part of the focused inspection on 20 April 2016.
Healthcare Elite provides private dental treatment from their clinic in Gravesend Kent. The dental treatment provided is general and cosmetic dentistry. The practice mostly provides treatment for adults but has a small number of patients that are children.
Practice staffing consist of the principal dentist who is also the owner a registered manager who is the practice manager, two dentists, two dental nurses (one qualified and one student, and a hygienist. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice opening hours are 9am to 5pm Monday, Wednesday and Thursday
9am to 8pm Tuesday, 9am to 4pm Friday and 9am to 1pm Saturdays.
Our key findings were:
8th October 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 08 October 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was not providing safe care in accordance with the relevant regulations
Are services effective?
We found that this practice was not providing effective care in accordance with the relevant regulations
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was not providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
HealthCare Elite provides both private general dentistry and cosmetic dentistry to patients in Gravesend, Kent and the surrounding areas.
The practice staff included three dentists, a hygienist, two dental nurses (one trained and one trainee) and a practice manager. Dental services are provided Monday, Wednesday and Thursday from 9am to 5pm, Tuesday from 9am to 8pm, Friday from 9am to 4pm and Saturday from 9am to 1pm.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Seven patients commented on the dental practice and all comments were positive about the service patients experienced at HealthCare Elite. Patients indicated that they felt the practice offered an excellent service and staff were professional, helpful and kind. They said that staff treated patients with dignity and respect. Patients had sufficient time during consultations with staff and felt listened to as well as safe.
Our key findings were:
We identified regulations that were not being met and the provider must:
You can see full details of the regulations not being met at the end of this report.
6th March 2014 - During a routine inspection
![]() Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Patients told us they were consulted regarding their treatment and that all options were explained to them including the various treatment costs before treatment commenced. They also said that their dentist was very thorough in making assessments and asked them various questions relating to their current health status. We saw that children and adults who used the service were protected from the risk of abuse because the provider had procedures in place to identify the risk of abuse and to prevent abuse from happening. The provider had effective systems in place to regularly assess and monitor the quality of service that people received.
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