People who use the service had their needs assessed during their consultation with the dermatologist and were involved in developing a treatment plan. Information was provided to people on various skin conditions, treatment options, benefits and risks, and costs.

At the time of our visit to Miravue Skin Clinic we were unable to talk with people who use the service. However, we looked at the results of patient questionnaire feedback which had been obtained by the provider. We also telephoned patients after the visit to ask them for their view on the service. We spoke with one person who was satisfied with the treatment they had received. They told us there was time during the consultation for asking questions and that staff listened.

Staff had received training in working with people safely and child protection. There was a record of staff qualifications, professional development and appraisal. The provider had systems in place for gathering and monitoring people's views and investigating complaints.