About the service:

Havengore House Residential Care Home is a residential care home that provides personal and nursing care for up to 22 older people aged 65 and over. At the time of the inspection there were 22 people living at the service.

People’s experience of using this service:

Quality assurance arrangements were in place, but these had not picked up the issues highlighted as part of this inspection. This meant the service’s quality assurance arrangements were not as effective as they should be to monitor the care and support people received. Improvements were also required to ensure documentation relating to people’s end of life care arrangements and recruitment practices were robust. This would ensure people who were assessed as being at the end of their life had their wishes and preferences recorded so that staff could take these into account when providing care and support.

People were treated with care, kindness, respect and dignity, and spoke positively about the caring attitude of staff. Staff had a good knowledge and understanding of people’s specific care and support needs and how they wished to be cared for and supported. There were sufficient staff available at all times to meet people’s needs.

People told us they were safe. The service had effective safeguarding arrangements in place to protect people from harm and abuse. People’s care and support needs were clearly documented, and staff had a good understanding and knowledge of these and the care to be delivered. Suitable arrangements were in place to manage risk and to ensure people received their medicines as they should.

The dining experience for people was positive and people received sufficient food and drink throughout the day. People received positive outcomes regarding their health and wellbeing; and the service worked jointly with other organisations to ensure good collaborative care.

Staff received appropriate training and newly employed staff completed an induction. However, minor improvements were required to ensure staff received a robust induction. Staff felt valued and supported by the registered provider and manager and received regular supervision.

Rating at last inspection:

This was the service’s first inspection since being registered with a new provider.

Why we inspected:

This was a planned inspection based on our schedule of inspections.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as outlined in our inspection programme and schedule. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk