Haven House provides personal care and support for up to three people living with a learning disability. At the time of our inspection three people were living in the service.

At our last inspection in April 2015 the service was rated as 'Good.' At this inspection we found the service remained 'Good.'

The service had a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care in ways which helped them to remain as safe as possible. There was enough staff to provide support to people to meet their needs. Staff understood risks to ensure people's safety and supported people to receive their medicines safely.

There were enough staff to care for the people they supported. Checks were carried out prior to staff starting work to reduce the risks of unsuitable staff working at the service. Staff received a comprehensive induction into the organisation, and a programme of training to support them in meeting people's needs effectively. People were supported to maintain good nutrition and to access healthcare services.

Staff continued to be caring towards people and support people to maintain the relationships that were important to them. People were supported to develop their independence and skills around daily living tasks. Staff continued to treat people with respect and to maintain people's privacy.

Staff understood their role with regards to ensuring people's human and legal rights were respected. For example, the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS) were understood by the registered manager. They knew how to make sure people, who did not have the mental capacity to make decisions for themselves, had their legal rights protected and worked with others in their best interest. People's safety and liberty were promoted.

There was clear and visible leadership in the service. Staff and the registered manager understood their role and responsibilities. The provider had a range of audits in place to assess, monitor and improve the service. The registered manager involved people and staff in the running of the service. The registered manager complied with their statutory responsibility to submit notifications to the CQC as required.

Haven House provides personal care and support for up to three people living with a learning disability. At the time of our inspection three people were living in the service.

At our last inspection in April 2015 the service was rated as 'Good.' At this inspection we found the service remained 'Good.'

The service had a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care in ways which helped them to remain as safe as possible. There was enough staff to provide support to people to meet their needs. Staff understood risks to ensure people's safety and supported people to receive their medicines safely.

There were enough staff to care for the people they supported. Checks were carried out prior to staff starting work to reduce the risks of unsuitable staff working at the service. Staff received a comprehensive induction into the organisation, and a programme of training to support them in meeting people's needs effectively. People were supported to maintain good nutrition and to access healthcare services.

Staff continued to be caring towards people and support people to maintain the relationships that were important to them. People were supported to develop their independence and skills around daily living tasks. Staff continued to treat people with respect and to maintain people's privacy.

Staff understood their role with regards to ensuring people's human and legal rights were respected. For example, the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS) were understood by the registered manager. They knew how to make sure people, who did not have the mental capacity to make decisions for themselves, had their legal rights protected and worked with others in their best interest. People's safety and liberty were promoted.

There was clear and visible leadership in the service. Staff and the registered manager understood their role and responsibilities. The provider had a range of audits in place to assess, monitor and improve the service. The registered manager involved people and staff in the running of the service. The registered manager complied with their statutory responsibility to submit notifications to the CQC as required.

People we spoke with told us they liked living at Haven House they said the staff were good and helped them. One person told us, “Staff helped me sort my money so I could have a holiday.” Another person told us, “I can go out when I want, staff take me, I like to go shopping.”

We observed people expressing their views and were involved in making decisions about their care and treatment. People were also asked for their consent before staff provided support or treatment. For example people were choosing what they wanted to eat for their tea.

We found that medicines were recorded and administered safely and appropriately. People told us the staff gave them their medication and this is what they preferred.

We found there were sufficient numbers of suitably qualified and experienced staff employed to meet people’s needs.

We found people were protected from unsafe or inappropriate care by means of accurate records in relation to the care and treatment provided. People told us they were involved in the development of the care plans and their choices were taken into consideration.

The two people we spoke with said they were happy with the support they received and felt it was a safe place to live.

People we spoke with told us they liked their rooms which had been personalised to their liking. They said that the staff were good at their job and we received only positive comments about how they provided care and support.

People told us they were involved in making decisions about what they did on a daily basis as well as what social activities they wished to take part in. One person described how they had been involved in selecting the colour scheme for their room.

Neither of the people who lived at the home raised any concerns with us about the way they were supported. When we asked them if there was something they would like to change at the home to make things better neither of them could think of anything.

People told us that staff asked them what they wanted and they were given choices.

People told us they mostly liked living at Haven House and the staff were good, they got on with all the staff.

People told us they got on well with the manager and were able to talk to her if they were not happy.

People told us they knew about their plan of care, could look at it if they wished, but did not want to. They told us they understood why some activities were managed and why there was some limitations.

One person said, “I only have one cigarette an hour, I would like to have the packet but I know why I can’t and it works well”.