About the service:

¿ Haughgate House Nursing Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. This service provides provide nursing care. Haughgate House accommodates up to 31 older people in one adapted building. During our comprehensive unannounced inspection on 14 March 2019, there were 26 people using the service, some living with dementia.

The previous provider of Haughgate House Nursing Home was Haugh Care Limited. On 15 February 2018, Healthcare Homes Group took over as the new registered provider of Haughgate House Nursing Home.

People’s experience of using this service:

¿ Haughgate House Nursing Home provided a safe service to people.

¿ Systems were in place to help protect people from the risk of abuse and harm.

¿ There were enough trained and skilled staff to meet people’s needs. Recruitment processes were safe.

¿ Medicines were managed safely and were available when required.

¿ The environment was clean and staff followed good infection control practices.

¿ People were supported to access healthcare professionals when needed and had their nutritional and hydration needs met by staff who understood their dietary requirements.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

¿ People were supported by compassionate and caring staff who knew them well.

¿ People were supported to be independent, their privacy was respected, and their dignity was maintained.

¿ People's end of life wishes were documented to ensure their wishes would be respected at the end stage of life and following their death.

¿ People were occupied with meaningful activity and had opportunities to maintain positive links with their community.

¿ There was a complaints procedure in place and people’s concerns were addressed

¿ There was an open culture in the service. People using the service, their representatives and staff were asked for their views about the service and these were valued and used in the ongoing improvement in the service.

¿ The service had systems to continuously monitor, assess and improve the service provided.

Rating at last inspection:

¿ This was the first inspection of the service.

Why we inspected:

¿ This was a planned inspection following registration in 15 February 2018.

Follow up:

¿ We will continue to monitor this service according to our inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk