What life is like for people using this service:

The service was safe and people told us they were happy living in the home. People were supported by staff who were knowledgeable of their needs. Staff provided compassionate care and respected people’s privacy and dignity.

People were encouraged to remain as independent as possible and develop their daily living skills such as cooking, cleaning and taking part in outdoor activities or voluntary work in the local community.

However, we have made a recommendation for the provider to review its staffing levels because only two staff supported up to 11 people during some days, which meant there was a risk of additional pressure being put on staff should a serious incident occur.

There was a new provider in place, who took over the running of the home in 2018. They had implemented quality assurance systems to ensure the home was operating effectively. Further work was needed to improve some aspects of the home. For example, communication between managers and the provider required some improvement to help deliver a consistent service to people and ensure the home was well-led.

People received person centred care from staff who were kind and caring. People were involved in the running of the home and provided their feedback. Staff received training and development and felt supported.

The service was responsive to complaints that were raised and feedback was obtained from people. The registered manager promoted an open culture of working together with staff.

The provider told us that they were planning a full refurbishment of the home. They had plans in place to ensure minimal disruption to the service while also reviewing how best to support people and improve the service.

Rating at last inspection:

We inspected the service in April 2017 and rated the service Good. After this inspection the service was re registered with a new provider and this was the first inspection since the change in registration in March 2018.

Why we inspected:

This was a planned inspection that was part of our inspection schedule. We inspected the service because it was under a new registration. All newly registered services are planned to be inspected within 12 months of their registration.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.