People spoken with told us they always completed a consent form prior to receiving any treatment. Comments included, "I am always asked for consent and the treatment options are always discussed with me before I make a decision about what will be done.”

People spoken with told us they were given information and their treatment options were explained to them. They said they were given the opportunity to discuss their treatment with the dentists and make their own decisions. People said they were very happy with the care and treatment they received, they never felt rushed and their appointments were usually on time. They also said they received a copy of their treatment plan and they completed a medical update form on a regular basis.

Comments included” I am always able to get a convenient appointment.” “They bend over backwards to fit me in at a time that is convenient for me.” and “I am completely satisfied with all aspects of the service.”

We found that staff were knowledgeable about child protection and safeguarding vulnerable people from the risk of harm or abuse.

People spoken with told us “the surgery is always spotless.” They also said they had observed staff wearing protective clothing and gloves.

We found that staff had access to training and support.

People who used the service were very complimentary about the staff. They said the staff were friendly, would provide appointments around work commitments, were easy to speak to and always helpful.

Comments included, "I used to be scared of dentists, but they always talk me through the process, so I know what to expect.”, and “Nothing is too much trouble for them.”