Letter from the Chief Inspector of General Practice

We carried out an announced focused inspection at Hanscombe House Surgery on 12 July 2016. This was to check that improvements had been made following the breach of legal requirements we identified from our comprehensive inspection carried out on 15 December 2015.

This report only covers our findings in relation to the areas requiring improvement as identified on inspection in December 2015. You can read the report from this comprehensive inspection, by selecting the 'all reports' link for Hanscombe House Surgery on our website at www.cqc.org.uk. The areas identified as requiring improvement during our inspection in December 2015 are as follows:

• Risk assess a member of the non-clinical practice team and determine whether or not a Disclosure and Barring check is required.
• Develop an effective system to assess and manage risks to patients receiving high risk medicines.

Our key findings on this focused inspection were that the practice had made improvements since our previous inspection and was now meeting regulations that had previously been breached. Specifically:

• A robust system was in place for the effective management of patients receiving higher risk medicines.
• The practice had risk assessed the role of a member of the non-clinical practice team and a Disclosure and Barring Service check had been completed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hanscombe House Surgery on 15 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an effective system in place for reporting and recording significant events.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The practice was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvements are:

• Risk assess a member of the non-clinical practice team and determine whether or not a Disclosure and Barring check is required.

• Develop an effective system to assess and manage risks to patients receiving high risk medicines.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice