We spoke with a person who was attending for an appointment as they had been recommended the dentist by another person who used the practice. They said they had been able to have an emergency appointment as soon as it was needed. The person described the practice as “charismatic” and told us they felt all of the staff were “friendly”. They were accompanied at their appointment by a relative and who told us that they were a nervous patient. They said that the dentist was “understanding and knew what they were doing”.

We saw there was a range of information available for people about oral health, treatment, costs and how to make a complaint.

Treatment was planned based on assessment of need and people gave consent to proposed treatments in advance. The provider had arrangements in place to deal with unforeseen medical emergencies and to protect children and vulnerable adults.

The practice was clean and there were good arrangements for maintaining the environment to ensure the risk of infection was minimised.

People were supported by staff who were suitable for the role they performed and had opportunities to update their learning. Staff told us they felt supported.

The provider had arrangements to ensure the quality of the service was checked and improvements made where necessary.