Hangar 68, Exeter International Airport, Exeter International Airport, Exeter.Hangar 68, Exeter International Airport in Exeter International Airport, Exeter is a Ambulance specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 21st March 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
21st February 2014 - During a routine inspection
![]() The Care Quality Commission (CQC) gave short notice of 48 hours to the provider of this inspection to ensure that the necessary senior staff were available to assist during the inspection. A CQC inspector and a CQC specialist critical care advisor completed the inspection over one day. Due to the nature of the service provided we were only able to speak with one patient and relative about their experience of the service. They told us they were happy with the service and that they had been given all the relevant information about the planned transfer. We saw that during the transfer the patient and their relative were treated with dignity and respect by Capital Air staff. We saw that feedback from patients who used the service was consistently good, with the majority of patients rating the service they received as “excellent”. We met with a variety of staff during the inspection, including the chief pilot and company representative, nursing staff and several operations staff. All staff were professional in their approach and demonstrated that they were skilled and competent in their respective roles. Capital Air provided a variety of services for a diverse acuity of patient groups, predominately focusing upon intensive care or critically ill patient groups. We found patients experienced care, treatment and support that met their needs and protected their rights. There were effective systems in place to reduce the risk and spread of possible infection. Patients were cared for by, suitably qualified, skilled and experienced staff. Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider had an effective system to regularly assess and monitor the quality of service people received. Documentation evidence and observations demonstrated patient care and quality service was at the forefront of Capital Air Ambulance culture.
1st January 1970 - During a routine inspection
![]() Capital Air Ambulance is an aeromedical transport service providing emergency and urgent care, run by Capital Air Ambulance Limited.
We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 12 December 2017, along with a further visit on 18 December 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we do not rate
We regulate independent ambulance services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
Following this inspection, we told the provider that it must take some actions to comply with the regulations and that it should make other improvements, even though a regulation had not been breached, to help the service improve. We also issued the provider with two requirement notices. Details are at the end of the report.
Amanda Stanford
Deputy Chief Inspector of Hospitals (South), on behalf of the Chief Inspector of Hospitals
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