We spoke with the registered manager (dentist), staff and patients. This helped us to gain an overview of what people experienced using Hall Street Dental Care.

Care and treatment was planned and delivered in a way that ensured patients safety and welfare. We looked at patient records. We also spoke with the practice manager regarding the assessment of patients and looked at documents used. One staff member said, “Are our patients are private and have been with us years. This has helped us build up relationships with people.”

Comments we received from patients were positive about the way they were treated by staff. They were satisfied with the care and support shown to them during the course of their treatment. They told us they found the dentist and his staff approachable and polite and felt relaxed when visiting the surgery. One patient we spoke with said, “Every time I come here I am treated so well by the dentist and all the staff.”

One patient told us they were consulted throughout the treatment stages and all options were discussed with them. A patient confirmed they gave their consent to any treatment undertaken by the dentist.

There were a range of audits and systems in place to monitor the quality of the service being provided.