Hale Dental Clinic had recently opened. It is light bright clean and airy.

We spoke with two patients who used the service. They told us “The staff always explain procedure and care, they tell me about my treatment plan and I am asked for my consent. When I joined the staff took a comprehensive history it was spot on and professional”.

We saw there were policies and procedures in place for safeguarding children, vulnerable adults and whistleblowing for staff to follow. The staff we spoke with confirmed they had read these and they had been discussed with the registered manager.

There were up to date policies and procedures in place for staff to follow such as, infection control, infection prevention, cross infection and disposal of waste.

We spoke with two patients who used the service. Both confirmed the surgery was always clean, staff were seen wearing uniforms, personal protective clothing and had been observed washing their hands.

We spoke with two patients who were complementary about the staff. One person told us “the staff are knowledgeable and confident and they will answer any questions”.

We spoke with two patients who used the service. One person told us “The manager is switched on and I am asked for my views and comments. The surgery is spot on”.