Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hailey View Surgery on 5 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• The practice had developed its own treatment templates to ensure staff assessed patients' needs and delivered care in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice had adopted a system of all patients having a usual GP. This provided continuity of care and the GP took responsibility for all correspondence for these patients.
• Urgent same day appointments were available in addition to telephone consultations and routine appointments which could be booked up to four weeks in advance.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• the provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

• Ensure staff receive training in infection control at a level that is appropriate to their role.

• Review the chaperone policy to include the outcome of the risk assessment regarding non-clinical members of staff performing chaperone duties.

• Update the health and safety poster with details of the identified health and safety lead so staff know who to refer to.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

We reviewed the information available to us about Hailey View Surgery on 9 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.