Hackbridge Medical Centre in Wallington is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th October 2016
Hackbridge Medical Centre is managed by Dr Chandrika Carroll.
Contact Details:
Address:
Hackbridge Medical Centre 138 London Road Wallington SM6 7HF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Hackbridge Medical Centre on 10 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Most risks to patients were assessed and well managed, although there was no formal fire risk assessment and the plan for managing major incidents was incomplete.
Recruitment procedures were not operated consistently. Staff records we checked were not complete
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review the practice risk assessments to ensure that all relevant fire risks are included.
Include staff and supplier contact details in the business continuity plan and ensure it is stored off-site.
Review the system for identifying significant events to ensure that the events can be thoroughly analysed and learning can be consistently identified, shared and monitored.
Review how the practice manage complaints to ensure that complainants receive a written response where appropriate.
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