Grove Park Terrace Surgery in Chiswick, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th November 2017
Grove Park Terrace Surgery is managed by Dr Glennis Williams.
Contact Details:
Address:
Grove Park Terrace Surgery 25 Grove Park Terrace Chiswick London W4 3JL United Kingdom
Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection at Grove Park Terrace Surgery on 18 November 2014. At that inspection we found the practice in breach of legal requirements and rated it as requires improvement for providing a safe service. The practice was rated as good overall. The full comprehensive report on the November 2014 inspection can be found by selecting the ‘all reports’ link for on our website at www.cqc.org.uk.
We carried out an announced comprehensive follow-up inspection on 27 September 2017. This report sets out our findings. The practice had made improvements in response to our previous inspection and the practice is now rated as good for all key questions and overall.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The provider was aware of the requirements of the duty of candour.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff were trained and had the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of patient feedback.
The practice performed well on the national GP patient survey on access to the service. Patients reported being able to make and appointment and there was continuity of care, with urgent appointments available the same day.
The practice had suitable facilities and was well equipped to treat patients and meet their needs. The premises environment showed signs of wear and tear but, at the time of the inspection, was safe.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the practice should make improvement are:
The practice should document practice and patient group meetings promptly for ease of reference and to share with members unable to attend.
The practice had identified 11 patients who were carers that is 0.3% of the practice list. The practice should continue to actively identify patients who are carers to ensure that they receive appropriate support and their needs are met.
Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection at Grove Park Terrace Surgery on 18 November 2014. At that inspection we found the practice in breach of legal requirements and rated it as requires improvement for providing a safe service. The practice was rated as good overall. The full comprehensive report on the November 2014 inspection can be found by selecting the ‘all reports’ link for on our website at www.cqc.org.uk.
We carried out an announced comprehensive follow-up inspection on 27 September 2017. This report sets out our findings. The practice had made improvements in response to our previous inspection and the practice is now rated as good for all key questions and overall.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The provider was aware of the requirements of the duty of candour.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff were trained and had the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of patient feedback.
The practice performed well on the national GP patient survey on access to the service. Patients reported being able to make and appointment and there was continuity of care, with urgent appointments available the same day.
The practice had suitable facilities and was well equipped to treat patients and meet their needs. The premises environment showed signs of wear and tear but, at the time of the inspection, was safe.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the practice should make improvement are:
The practice should document practice and patient group meetings promptly for ease of reference and to share with members unable to attend.
The practice had identified 11 patients who were carers that is 0.3% of the practice list. The practice should continue to actively identify patients who are carers to ensure that they receive appropriate support and their needs are met.
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