Grove Medical Centre in Wolverhampton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th April 2020
Grove Medical Centre is managed by Grove Medical Centre.
Contact Details:
Address:
Grove Medical Centre 175 Steelhouse Lane Wolverhampton WV2 2AU United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Grove Medical Centre on 25 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an effective system in place for reporting and recording significant events.
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses.
Risks to patients were assessed and well managed. However full recruitment checks were not always completed to ensure the safety of patients at all times.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Verbal complaints were not monitored.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. Some patients told us that it was not always to get an appointment in a timely way.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Continue to ensure that all relevant employment checks as required by legislation are completed for all staff.
Review the storage of staff records to ensure confidentiality.
Implement a system for receiving, recording, handling and responding to verbal complaints.
Consider pro-actively identifying carers and establishing what support they need.