Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 27 October 2014.

We have rated this practice as good overall. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. We found the practice provided good care to older people; people with long term conditions; families, children and young people; the working age population and those recently retired; people in vulnerable circumstances and people experiencing poor mental health.

Our key findings were as follows:

• Patients were positive about the helpfulness, care and treatment provided by all the staff at Greyfriars Surgery.
• Patients received safe care because information about safety was recorded, monitored, reviewed appropriately and addressed.
• The practice team understood the needs of their patient population and staff worked flexibly to ensure that every patient could access the best possible care.
• The practice had established a learning culture for the benefit of all groups of staff and for patients.

However the provider should:

• Ensure that there is clear evidence that patients’ consent has been sought and obtained before minor surgery is undertaken.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice