Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Greenridge Healthcare Ltd (also known as Poplar Primary Care Centre on 11 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff knew how to and understood the need to raise concerns and report incidents and near misses.

• Information about safety was recorded, monitored, appropriately reviewed and acted upon and risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The practice premises were acknowledged as a challenge to providing privacy in the reception area, but the staff were aware of this and acted accordingly.
• The practice held regular clinical meetings, but meetings with all the staff were not organised.

However, there were areas of practice where the provider should make improvements.

• Consider how staff are kept informed and up to date with necessary information in the absence of team meetings for non- clinical staff.
• Review how training is managed and updates monitored in the absence of up to date training records.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Greenridge Healthcare Ltd on 5 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.