This was our first inspection of Greenlands View. The visit was unannounced and was carried out on 13 November 2018. Greenlands View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Greenlands View is registered to provide accommodation and personal care for people living with a learning disability or autistic spectrum disorder. They currently provide care and support for 4 people. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe from the risk of harm or abuse. Potential risks to people had been assessed and were being managed by staff. People received their medicines safely and as prescribed. There were sufficient numbers of staff available to respond to people’s needs. The environment was clean and systems were in place to audit infection control practices.

People were supported by staff who were recruited appropriately and had the skills and knowledge to care for people effectively. Where people’s rights were restricted this had been done lawfully. People received sufficient food and drink and were supported to access healthcare professionals when required.

People were supported by staff who were kind and compassionate. Staff promoted people’s independence and respected their dignity and privacy. People were supported to make their own decisions and staff understood people’s needs, preferences and communication styles.

Staff assisted people to follow their interests and hobbies. The provider had a system in place to monitor and manage complaints.

Staff felt supported by the registered manager and were aware of their roles and responsibilities. There was a system in place to monitor the quality of the service provided to people. Feedback was sought from families about the quality of the care their family member received. The registered manager had submitted notifications to CQC of specific events as required by law.