We spoke with eight people who attended the practice on the day of our inspection. They told us that they were very happy with the service they received.

People told us that they had been satisfied with the outcomes of their treatment. They said that the quality of their dental work was “Excellent”.

We saw that staff greeted people in a warm and friendly manner. Everyone told us that their privacy and dignity was maintained at all times.

People who received a service said that they had been involved in making decisions about their dental care and treatment options. They said they were given clear information that enabled them to make informed choices.

Staff told us they were well supported in their work. They said they received regular training opportunities and ongoing support in order to carry out their jobs effectively.

We saw that the practice had procedures in place for the management of infection control. Staff had received training to reduce the risk of cross infection. People told us that they thought standards of cleanliness were, “Very good”.

People we spoke with were not aware of the formal complaints process but said that they would be confident to speak with staff if they had a worry or concern. Information was available should people want to make a complaint in an information leaflet on reception. A policy and procedure was in place although it needed minor changes to ensure information was consistent in all documents.