About the service: Great Hampton House is a domiciliary care agency that was providing personal care to five people aged 65 and over at the time of the inspection.

People’s experience of using this service: Relatives and people told us that there were enough staff to meet people’s needs and that staff had been recruited safely.

People’s need were met by staff who received the right levels of training.

Relatives and people said staff were kind, compassionate and respected people’s independence and privacy.

People’s nutritional and physical health needs were monitored and met by staff.

People received their prescribed medicines safely. There were systems in place for managing people’s medicines and risks to people’s safety.

Procedures for responding to safeguarding concerns had been used effectively.

There were systems and processes in place for managing complaints. Relatives and people said they were confident they could approach the registered manager with any concerns.

The registered manager had relevant qualifications and experience. They used quality assurance processes to monitor and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the service’s first inspection. The service was registered in September 2017.

Why we inspected: This inspection was part of our scheduled plan of visiting services, to check the safety and quality of care people received.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.