People we spoke with told us that they were very happy with the care and treatment they received at Grays Dental Care. We saw that the views of people were regularly obtained by way of a satisfaction questionnaire and that the results of these were monitored to see where improvements could be made.

Patient files we looked at were very detailed in respect of the dental assessments and treatments offered to patients and showed us that all treatments and options were discussed with patients so that they could make informed decisions..

Staff were trained and skilled to carry out their work and to protect people from the risk of abuse.

The practice was clean and there were robust systems in place to reduce the risk and spread of infections.

The practice had systems in place to obtain and act on the views and experiences of people who used the service and there were arrangements in place to regularly assess, monitor and improve the service.