We looked at information given to people about treatment options and whether patients had consented to treatment. We spoke with five people by telephone and three on the day of our visit. All people spoken with told us they had given consent to treatment and options had been clearly explained.

We asked people whether they were satisfied with the treatment provided. All people we spoke with had been pleased with their treatment. Comments included:

“The reception staff are brilliant; you get all the right paperwork.”

“Can’t fault them, I’ve felt so comfortable…they’re brilliant, very friendly, caring.”

“The whole team have contributed to the (positive) experience”.

“Its changed my life…my teeth have been a bane in my life for the last 10 years…they’ve waylaid all my fears.”

We looked at cleanliness and infection prevention measures. The treatment rooms were very clean, and we observed good infection prevention practice. People told us their experiences were that the practice was always clean.

We checked a sample of staff records and spoke with staff. We were satisfied the service had recruited trained staff, and recruitment practice had met the requirements of the Health and Social Care Act 2008. We noted the practice provided good support to staff to enable them to continue with their professional training and development.

We saw the service had good systems in place to monitor and assess the quality of service provided.