About the service:

Gracewell of Woking is a nursing home that is registered to provide accommodation and personal care for up to 60 people. At the time of our inspection there were 43 people living at the service, a number of whom were living with dementia.

People’s experience of using this service:

People were looked after and supported by a consistent, caring and well established service. People were safe because of the experienced care and effective staff. People told us they felt safe and happy at the home, one person said, “ I feel very safe here. The staff are very good.” People’s medicines were managed well and safely.

On the first floor, due to people’s high needs and severe dementia, people did not always receive high quality person-centred care. Generally people were protected from harm or risk of harm but work was still be implemented by management to ensure people were protected from the risk of falling. We made a recommendation regarding this. People’s care plans were not always person-centred or sufficiently detailed to enable staff to provide tailored care. There were plenty of meaningful activities to entertain and occupy people at the home.

People’s needs and choices were assessed and recorded. People’s rights were protected as the mental capacity act was complied with. The home itself had been built and adapted to a high standard so that people could live in clean, modern comfort.

People were cared for by kind, considerate staff who took time to chat with people throughout the day. People could take part in meetings and contribute to the organisation of the home.

Regular audits were completed by the provider to consider areas that required improvement. People and staff told us that they were supported by a kind management team.

Rating at last inspection:

This was the first inspection of this service.

Why we inspected:

This inspection was carried out in line with our inspection methdology in that we scheduled the inspection based on our previous rating.