Goodall Dental Practice, Walsall.Goodall Dental Practice in Walsall is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th January 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
16th November 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 16 November 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Goodall Dental Practice has one dentist (principal dentist) who works part time and two qualified dental nurses who are registered with the General Dental Council (GDC) who also work as receptionists. The practice’s opening hours are Monday 8.30am to 5pm, Wednesday 8.30am to 5pm and Friday 8.30am to 4pm. On alternate Wednesdays the practice is open from 10am to 7pm. The reception of the practice is open from 9am to 3pm on Tuesday and Thursday to enable patients to book appointments but there is no dentist working on these days (unless an emergency appointment is required).
Goodall Dental Practice provides both NHS and private dental treatment for adults and children. The practice has one dental treatment room on the ground floor. Sterilisation and packing of dental instruments takes place in the treatment room. There is a reception with separate waiting area.
Before the inspection we sent Care Quality Commission comments cards to the practice for patients to complete to tell us about their experience of the practice. During the inspection we spoke with one patient. Overall we received feedback from 11 patients who provided a positive view of the services the practice provides. All of the patients commented that the quality of care was very good and staff were professional, friendly, calming and reassuring.
Our key findings were
There were areas where the provider could make improvements and should
11th November 2013 - During a routine inspection
![]() We carried out this inspection to check on the care and welfare of people using this service. Our visit was discussed and arranged in advance two days in advance to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the service. People said they were involved in decisions about their care and the dentist was very good at explaining any treatment. People told us the dentist gave them information about the treatment options and the costs were explained. They told us they felt comfortable to ask questions about the treatments available and consent was sought prior to any treatment being given. Treatment could be arranged at a convenient time, and people told us they did not experience any lengthy delays. People could consider their treatment options and any costs involved and did not have to make a decision immediately. The provider had systems in place to gain feedback from people using the service. We saw that regular checks were undertaken to assess and monitor the service provided.
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