We carried out an unannounced inspection at Golborne House on 05 November 2018 and returned to the home and completed the inspection on 07 November 2018. Due to changes in the homes registration in November 2017, this is Golborne House’s first comprehensive inspection since Croftwood Care UK Limited registered with the Care Quality Commission (CQC).

Golborne House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Golborne House is located in Golborne, Greater Manchester. The home is registered with the CQC to provide care for up to 40 older people. The home provides care to those with residential care needs, many of whom are living with a diagnosis of dementia. At the time of the inspection there were 37 people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the home and we saw there were effective safeguarding processes in place to protect people from the risk of harm. Staff were knowledgeable about the procedures relating to safeguarding and whistleblowing.

Safe recruitment checks were carried out and there were adequate numbers of staff to meet people’s needs safely.

Risks to people had been assessed and managed appropriately. There were also systems in place to check and maintain the safety and suitability of the premises.

Medicines were managed safely and people received their medicines regularly and as prescribed.

Staff received an induction in to the service, regular training, supervision and an annual appraisal to support them in their role.

The staff obtained people’s consent before providing care. The registered manager and staff were aware of their responsibilities regarding people’s mental capacity and legislation.

People’s health care needs were assessed, reviewed and delivered in a way that promoted their wellbeing. People were encouraged to eat and drink well, and they were referred to healthcare professionals when required.

People who lived at the home were positive about the care provided. They were treated with kindness and compassion and they had been involved in the decisions about their care where possible. People were given respect and their privacy and dignity was maintained and their independence promoted.

There was a varied activities programme in place and people were supported to participate in activities based on their individual interests and preferences.

People knew how to make a complaint and these were responded to within the timescales in the provider’s policy. Staff felt able to raise concerns or issues with the registered manager.

There were effective systems in place to seek the views of people, their relatives and staff through satisfaction surveys and regular meetings. People and staff told us the registered manager was visible and we observed them engaging with people throughout the inspection.

Regular audits were completed by the registered manager and provider to check and maintain oversight of the quality of care provided.