We spoke with four people using the service. One person told us that their treatment had been "fully explained" and that they "always discuss options" with the dentists. In recent patient feedback, when asked about staff being helpful and knowledgeable and whether they received adequate information about their treatment the majority of people rated the practice as "very good".

People using the service described it as "very good" and said that medical histories were taken prior to treatment being provided. In recent patient feedback people said they were "looked after extremely well". Staff had been trained in what to do in a medical emergency. There were emergency drugs and equipment available in the practice.

On the day of the inspection the practice was clean and tidy. There were policies and procedures in place on how to maintain a clean and hygienic environment and staff had made regular checks and completed records to ensure that these were being followed.

We were unable to speak to people using the service because there were none booked at the time of our inspection. We did not try to seek information from patients at this visit as we spent time looking at the environment and infection control.

We looked at all areas of the dental practice, this included a waiting room with reception, two surgeries and a decontamination room.

On the day of the inspection the practice was not clean. There were policies and procedures in place on how to maintain a clean and hygienic environment. Staff had made regular checks and completed records about the standard of cleaning. These did not ensure that the policies and procedures were being followed.

The premise was in a bad state of repair and there were areas that required maintenance including broken tiles on the floor directly outside the two surgeries. The owner told us he had a plan to complete a thorough refurbishment of the premises and to improve the environment.

We looked at records including patient records and infection control records. All records were kept in lockable filing cabinets in the reception area that were not accessible to patients. Staff told us the computer system was password protected.