When we visited the offices of the dental practice we spoke with people using the service. The three people we spoke with told us they thought this practice offered a good service. One person said “At one stage I left this practice for another closer to my home. I soon saw that this was a better practice, I applied to return and will not consider going anywhere else again, that’s how happy I am.” Another said “They have recently decorated this area and made it much bigger now, the staff are all lovely and helpful.”

We saw that staff were polite and welcoming to people entering the premises. We spoke to a number of people who use the practice and they indicated they were very pleased with the service they received. They felt their privacy, dignity and independence were respected. They also felt they were consulted and involved in their treatment and felt safe as they were seen in premises that maintained a good level of cleanliness.

People also felt that they were consulted about their treatment, offered options and asked about the quality of service provided and how this could be improved.