People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer them. People reported that staff were good at discussing all their treatment options with them. One person told us, "They always take the time to explain what’s going on and show me the x-rays on the computer screen so I can see what needs to be done. There is no pressure and they always explain different options ". Another patient told us, "The practice are fantastic, it’s the best standard of service I’ve received. The dentist always explains everything clearly and the receptionist is brilliant and always fits me in and works around my busy working scheduled ".

We found that the practice listened to patients and that the care and treatment provided was recorded.

Overall we found that the practice had good systems in place for ensuring cleanliness and hygiene was maintained, that staff were adequately supported; there were quality monitoring arrangements in place.