Glover Street in 121 Glover Street, Birmingham is a Doctors/GP, Mobile doctor, Phone/online advice and Urgent care centre specialising in the provision of services relating to services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 29th November 2017
Glover Street is managed by Birmingham And District General Practitioner Emergency Room Limited.
Contact Details:
Address:
Glover Street Badger House 121 Glover Street Birmingham B9 4EY United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Birmingham And District General Practitioner Emergency Room Limited (BADGER) – Glover Street on 7 and 8 June 2016. The overall rating for the practice was good. However, we identified areas of concern in relation to the provision of safe services and rated the provider as requires improvement in this area. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Glover Street on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 2 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection in June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
Systems for responding to incidents and significant events had been reviewed to ensure they were responded to in a timely manner.
Effective systems were in place for managing and acting on safety alerts received.
Effective systems were in place for managing and monitoring infection control across all primary care centres.
Appropriate systems were in place for managing controlled drugs and prescription stationery to ensure a clear audit trail of use.
Effective systems were in place for monitoring the safety of vehicles used in the out of hours period.
There were clear leadership and governance arrangements in place for the management and monitoring of risks relating to health and safety.
Oxygen was now available in all vehicles as part of the home visit kit, however not all vehicles seen contained paediatric masks.
Staff were given the opportunity of an annual appraisal to discuss their learning and development needs.
There was evidence of service improvement activity through the annual clinical audit programme.
The areas where the provider should make improvement are:
Establish systems for reviewing themes and trends in incidents and complaints to identify areas for service improvements.
Establish systems for undertaking fire drills.
Ensure paediatric masks are available in all vehicles.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Birmingham And District General Practitioner Emergency Room Limited (BADGER) – Glover Street on 7 and 8 June 2016. The overall rating for the practice was good. However, we identified areas of concern in relation to the provision of safe services and rated the provider as requires improvement in this area. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Glover Street on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 2 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection in June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
Systems for responding to incidents and significant events had been reviewed to ensure they were responded to in a timely manner.
Effective systems were in place for managing and acting on safety alerts received.
Effective systems were in place for managing and monitoring infection control across all primary care centres.
Appropriate systems were in place for managing controlled drugs and prescription stationery to ensure a clear audit trail of use.
Effective systems were in place for monitoring the safety of vehicles used in the out of hours period.
There were clear leadership and governance arrangements in place for the management and monitoring of risks relating to health and safety.
Oxygen was now available in all vehicles as part of the home visit kit, however not all vehicles seen contained paediatric masks.
Staff were given the opportunity of an annual appraisal to discuss their learning and development needs.
There was evidence of service improvement activity through the annual clinical audit programme.
The areas where the provider should make improvement are:
Establish systems for reviewing themes and trends in incidents and complaints to identify areas for service improvements.
Establish systems for undertaking fire drills.
Ensure paediatric masks are available in all vehicles.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of Birmingham and District General Practitioner Emergency Room Limited (BADGER) on 7 and 8 June 2016. We visited all primary care centres used by the provider in the provision of out-of-hours services. Overall the service is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. However, these were not always managed in a timely way.
Risks to patients were not consistently assessed and well managed. There were some weaknesses in the management of safety alerts, risks to health and safety, infection control, medicines and prescriptions. Recent loss and changes of staff had led to a lack of clear lines of responsibility in some areas.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. There was a strong emphasis on training and staff development to ensure staff had the skills, knowledge and experience to deliver effective care and treatment.
The service performed well against National Quality Requirements in the delivery of care and treatment.
Patients said they were treated with compassion, dignity and respect and they were satisfied with the care and treatment they received from the service.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The service had good facilities and was well equipped to treat patients and meet their needs.
Staff felt supported by management. Systems and processes were well embedded within the primary care centres. However, lines of managerial accountability were not always clear.
The service proactively sought feedback from staff and patients, which were very positive.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider must make improvement are:
Ensure effective systems are in place for identifying and managing risks to patients, including risks relating to health and safety, fire, safety alerts, infection control, staffing hours, prescriptions and medicines.
The areas where the provider should make improvement are:
Review systems for acting on significant incidents to ensure that prompt action is taken for those assessed as high risk.
Ensure all staff have access to appraisals to discuss their development needs.
Review monitoring of audit systems to ensure improvements identified are implemented and sustained.
Establish routine reviews of complaints received to identify any themes or trends emerging to support further service improvement.
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