Glenside Dental Practice, Heswall, Wirral.Glenside Dental Practice in Heswall, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th January 2017 Contact Details:
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10th January 2017 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 10 January 2017 to ask the practice the following key questions; are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Glenside Dental Practice is located in a residential area of Heswall. The practice’s reception, a waiting room and three treatment rooms are situated on the ground floor. There are no steps at the practice and it is accessible to patients with disabilities, impaired mobility, and to wheelchair users.
There is a disabled toilet available and parking is available on nearby streets.
The practice provides general dental treatment to patients predominantly on an NHS basis but also patients on a private basis. The opening times are Monday – Friday 9am to 5.30pm and alternate Saturday mornings.
The practice is staffed by two dentists, a foundation dentist (dental foundation training is a period of training following qualification), a dental therapist/hygienist and five dental nurses, two of whom are trainees. The dental nurses also carry out reception duties.
The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 25 people during the inspection about the services provided. Patients were positive about all aspects of the care and treatment. Patients commented that they found the practice excellent and that staff were professional, friendly, and caring. They said that they were always given helpful, honest explanations about dental treatment, and that the clinicians listened to them. Patients commented that the practice was clean and comfortable. Treatments were described by patients as excellent and appointments were always easy to obtain, including emergency appointments.
Our key findings were:
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