Glenmuir House Residential Care Home provides accommodation and personal care for up to 23 people. There were 14 people living at the home care at the time of the inspection. One person was in hospital.

At the last inspection in November 2015, the service was rated Good; at this inspection we found the service remained Good but requires improvement in well-led.

There was a registered manager who registered with CQC in October 2017. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had not correctly displayed their CQC rating on their website. The provider informed us that this was due to an encoding issue that prevented them from accessing their website. The website has been taken down until rectified. This was identified and rectified during the inspection process.

We recommend the provider ensures that they understand all legislation in respect of providing care and treatment.

The provider and registered manager continually assessed, monitored and evaluated the quality of the service; however we found that whilst audits had identified issues, actions were not always progressed in a timely manner. Areas of essential maintenance were outstanding for up to two months, such as extractor fans and call bells.

The service continued to provide safe care. Staff understood their responsibilities for safeguarding people from harm and followed the provider's policies to support people in taking their prescribed medicines safely. There were enough suitably skilled staff to meet people's needs. Staff had been recruited using safe recruitment practices.

Staff sought people's consent before providing care and people's mental capacity was assessed in line with the Mental Capacity Act 2005. The registered manager understood their responsibilities and referred people appropriately for assessment under the Deprivation of Liberty Safeguards. People received care from staff who had received training to meet people's specific needs, and had supervision to assist them to carry out their roles. People were supported to access healthcare professionals and staff were prompt in referring people to health services when required. Staff understood people’s dietary needs and people received a balanced diet which they enjoyed.

Staff treated people with respect and helped to maintain their dignity. People received care from staff they knew, which helped them to forge positive relationships. Staff supported people emotionally and practically to maintain their independence and well-being.

Care plans were updated regularly and people and their relatives were involved in their care planning where possible. Risks to people’s health and well-being were assessed and staff had followed plans that were centred on the person as an individual. People were supported to pursue their hobbies and interests and continue to celebrate special days.

There were fifteen people living at the home on the day of our inspection. We spoke with ten people who lived at the home, six relatives and two staff.

We found that people we spoke with felt they were treated with dignity and respect. One person told us, “I am looked after very well, the staff are lovely and it feels like home.”

We found that the meals were varied, balanced and nutritious and people had access to a choice of drinks. One person told us, “The food is always very nice, they always find something that I like.”

We saw that the premises were safe and suitable for the people who lived there. One person told us, “I love my room, lots of space and comfortable.”

We looked at three staff files. We found that the home had effective recruitment processes in place. Staff we spoke with felt supported by the management.

We found that the home had a clear complaints policy which was accessible to visitors and people who lived there. One person told us, “I haven’t made a complaint but I would know who to contact if I did.”

We were told that people’s privacy and dignity was respected. One person said “they do ensure peoples’ dignity is upheld and are very respectful”. We were also told that “staff are polite and friendly”.

People confirmed that their door was always knocked on before staff entered. Another person said that the staff tell them what has been happening and informs them of any changes.

People spoken with said the food is good and there is plenty of it, “Its good plain food, too much though on my plate”.

People told us that they liked their rooms and that they were cleaned regularly.

One person said “excellent care, all the staff know my needs, I'm well looked after, the staff are very respectful and caring “.

The people who use the service told us, “Very nice here, it’s clean, comfortable and the food is good” "The staff are very kind and my room is kept clean and tidy".

We were also told that the activities in home were fun and they did go on trips.

Glenmuir House Residential Care Home provides accommodation and personal care for up to 23 people. There were 14 people living at the home care at the time of the inspection. One person was in hospital.

At the last inspection in November 2015, the service was rated Good; at this inspection we found the service remained Good but requires improvement in well-led.

There was a registered manager who registered with CQC in October 2017. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had not correctly displayed their CQC rating on their website. The provider informed us that this was due to an encoding issue that prevented them from accessing their website. The website has been taken down until rectified. This was identified and rectified during the inspection process.

We recommend the provider ensures that they understand all legislation in respect of providing care and treatment.

The provider and registered manager continually assessed, monitored and evaluated the quality of the service; however we found that whilst audits had identified issues, actions were not always progressed in a timely manner. Areas of essential maintenance were outstanding for up to two months, such as extractor fans and call bells.

The service continued to provide safe care. Staff understood their responsibilities for safeguarding people from harm and followed the provider's policies to support people in taking their prescribed medicines safely. There were enough suitably skilled staff to meet people's needs. Staff had been recruited using safe recruitment practices.

Staff sought people's consent before providing care and people's mental capacity was assessed in line with the Mental Capacity Act 2005. The registered manager understood their responsibilities and referred people appropriately for assessment under the Deprivation of Liberty Safeguards. People received care from staff who had received training to meet people's specific needs, and had supervision to assist them to carry out their roles. People were supported to access healthcare professionals and staff were prompt in referring people to health services when required. Staff understood people’s dietary needs and people received a balanced diet which they enjoyed.

Staff treated people with respect and helped to maintain their dignity. People received care from staff they knew, which helped them to forge positive relationships. Staff supported people emotionally and practically to maintain their independence and well-being.

Care plans were updated regularly and people and their relatives were involved in their care planning where possible. Risks to people’s health and well-being were assessed and staff had followed plans that were centred on the person as an individual. People were supported to pursue their hobbies and interests and continue to celebrate special days.