Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Glebelands Practice on 13 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example, they had carried out the highest number of 40-70 health checks in the CCG locality due to the way in which they personalised each patient letter.

• Feedback from patients about their care was consistently positive.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.
• The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
• The practice had strong and visible clinical and managerial leadership and governance arrangements.
• High standards were promoted and owned by all practice staff and teams worked together across all roles.
• The practice had received a Redbridge Carers Support GP Acknowledgment Award in July 2016, in recognition of the work they carried out to support carers.

• The practice was a training practice and two of the partners were qualified trainer. At the time of our inspection there were two trainees. The GP trainers’ met with their trainees after every morning surgery. They also held weekly lunch time meetings at the practice which consultants from Whipps Cross Hospital attended on occasions.

• A systematic approach was taken in working with other organisations to improve care outcomes and tackle health inequalities. The GP were involved in various external boards and organisations, such as one GP was the chairperson of the quarterly Redbridge protected learning event (PLE).

The areas where the provider should make improvement are:

• Continue to work to identify patients who are carers so their needs can be identified and met.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice