We spoke with five patients, the dentist, the dental nurse and the receptionist and met the hygienist and a trainee dental nurse on the day of the inspection.

Patients told us that the dentist always explained their options for treatment and that they gave verbal or written consent before their treatment went ahead. One patient told us, “The dentist explained everything today – he always does”.

Patients told us that they were very happy with the service they received. One patient said, “The dentist is marvellous” and another person said that they had taken better care of their teeth since receiving advice from the hygienist.

We saw that medicines to deal with emergency situations were stored safely but were easily accessible in case they were needed in an emergency.

The surgery, reception, waiting rooms and toilet facilities were on the ground floor and the premises had been adapted so that they could be accessed by people with mobility problems.

We found that there were appropriate arrangements in place to ensure that dental instruments were sterilised to prevent the risk of infection and that the premises were clean and hygienic.

Staff had received appropriate training, were registered with the General Dental Council and had kept their continuing professional development (CPD) up to date.

There were systems in place to monitor the quality of the service provided and patients were informed of the practice's complaints procedure.