Gladstone Surgery in 260-290 Berkhampstead Road, Chesham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 30th June 2016
Gladstone Surgery is managed by Gladstone Surgery.
Contact Details:
Address:
Gladstone Surgery Chess Medical Centre 260-290 Berkhampstead Road Chesham HP5 3EZ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Gladstone Surgery on 1 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
Feedback from patients about their care was consistently positive.
The practice had an active and supportive patient participation group. Improvement suggestions from this group had been implemented and changes made to the way it delivered services as a consequence of this feedback. For example, an amendment of the number of on-line appointments that could be pre-booked.
The practice was located within a modern, spacious fully accessible medical centre and was well equipped to treat patients and meet their needs.
The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision was regularly reviewed and discussed with staff.
We found there was good staff morale in the practice, with high levels of team spirit and motivation. There was a strong learning culture evident in the practice. This came across clearly through discussions with staff members.
The practice had clear, strong and visible clinical and managerial leadership and supporting governance arrangements.
We saw several areas of outstanding practice including:
The practice had recognised that carer’s health often takes second best, or neglected and was offering designated clinics for carers. Of the 118 carers, all had been contacted and an appointment at the carers clinic offered. At the time of the inspection, 33 carers (28%) had attended a carers clinic which included a session with the local carers charity.
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