Genix Healthcare Dental Clinic – Market Weighton had two dentists, three dental nurses who were also receptionists and a practice manager. We were able to speak with a dentist, two dental nurses, the manager and the company’s compliance manager during our visit. We also spoke with three patients who attended appointments.

Patients who received treatment at the clinic told us that they were very happy with the care and treatment they received and they had confidence in the staff. Patients also told us “If you live locally I’d recommend it” and “I’m very happy with the work carried out to date”.

Patients told us that they were impressed with the efficient service, that the staff were “Good and very helpful” and they felt the hygiene and cleanliness of the practice was “One hundred percent spotless”.

The dental nurses said they worked together well as a team and that they felt they were supported by the dentists and the manager. They also said that the company ensured that they were able to access training as part of their ongoing professional development when they needed to.

Staff could tell us who they would contact if they were concerned about child protection issues or abuse of patients. The patients stated that they were confident that if they did have any concerns or complaints they would be able to raise them and that they would be dealt with appropriately. The provider had systems in place to assess and monitor the quality of service that people received.