People were given information about the treatment planned for them and were involved in decisions about their care. One person we met who was attending an appointment for a general check-up. They said they were not happy with their previous dentist and found this practice to be more “friendly”. They told us they had received dental treatment and that the dentist explained everything. They said that other members of their family were also happy with the service provided at the practice.

Where people had restricted mobility or other special needs these were met. Care and treatment was carried out based on assessment of people's oral and dental health and where appropriate they were referred to specialist dental services. There were arrangements in place to deal with medical emergencies.

Arrangements were in place to ensure that suspicions of abuse of children and vulnerable adults were recognised and reported appropriately.

People were cared for in a clean and hygienic environment and there were arrangements to minimise the risk of infection.

There were arrangements for the recruitment and support of staff including opportunities for them to complete training in a range of subjects. Staff, registered with the General Dental Council, were supported to maintain Continuing Professional Development (CPD) requirements.

The practice had systems in place to monitor the quality of service provided and to respond to complaints.